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FAQ
I only received part of my order. Where’s the rest?
Don’t worry — sometimes we ship itemsin separate packagesdue to warehouse adjustments. If anything feels missing, just contact us and we’ll help you track the rest right away.
What is your warranty policy?
All Havnby mattresses come with a 5-year warranty. If there’s anon-human-caused issuewith the mattress or air pump, we’ll repair or replace it — simple as that.
Do you offer military, teacher, or healthcare discounts?
Yes — and thank you for what you do. We offerspecial discounts for military members, teachers, and healthcare workers. Contact our support team to verify and get your personal discount code.
What makes Havnby mattresses good for car use?
No extra parts, no complicated setup. Just take it out, place it in your car, andinflate with one clickusing the built-in pump. It’s lightweight, compact, and easy to store — designed for real car camping, not just photos.
How does Havnby use customer feedback?
We actually listen. Many of our product upgrades come directly from real customer feedback. If you share it, we read it — and often build on it.