Terms of Use

Effective Date: June 3, 2025

Welcome to Havnby. These Terms of Use ("Terms") govern your use of our website at havnby.com (the "Site") and any services or products provided by Havnby. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site.

Company Information

Business Name: Havnby
Business Address: 2108 N Street STE N, Sacramento, CA, United States
Operating Regions: United States, Canada, European countries
Customer Support Email: havnbyshop@outlook.com
Website: havnby.com

Product & Mission

At Havnby, we specialize in car mattresses engineered for comfort and adventure. Whether you drive a Tesla, pickup truck, or SUV, our products are designed to turn your vehicle into a comfortable sleeping space—perfect for camping, road trips, or everyday convenience.

Order Policy

• No account required: You can place orders directly without registering for an account.

• Order confirmation: You will receive an email confirming your order and a shipping notice with tracking information once dispatched.

• Order cancellation: We reserve the right to cancel any order for reasons including suspected fraud or policy violations.

Payment & Pricing

• All prices are listed in U.S. dollars unless otherwise specified.

• We accept major credit cards and secure payment gateways.

• Sales tax and shipping details are calculated at checkout depending on location.

Shipping Policy

• Free shipping is available to customers in the United States, Canada, and Europe.

• While estimated delivery dates are not shown at checkout, most orders arrive within 5–7 business days.

• We are not responsible for delays caused by carriers, customs clearance, or force majeure.

Returns & Refunds

We offer a 14-day return window starting from the day you receive your item.

Eligibility:

• Unused items in original condition and packaging qualify for full refund.

• Used items may be eligible for return but are subject to inspection and depreciation fees based on condition.

To initiate a return, please email havnbyshop@outlook.com with your order number, reason for return, and photos if applicable. Return shipping is the buyer's responsibility unless the product is defective or incorrect.

Warranty

All Havnby products are backed by a 365-day warranty covering manufacturing defects under normal use.

Warranty does not cover:

• Damage caused by misuse, accidents, or improper storage

• Normal wear and tear

• Unauthorized modifications

To file a warranty claim, email havnbyshop@outlook.com with proof of purchase and photos/videos showing the issue.

User-Generated Content

We welcome customer feedback, suggestions, photos, and reviews. By submitting any content to us or tagging us on social media, you grant us a non-exclusive, royalty-free license to use, display, or share that content for marketing and branding purposes.

You confirm that:

• You own the content or have legal rights to share it.

• Your content does not infringe on third-party rights.

• Your feedback is honest and not offensive, misleading, or unlawful.

Third-Party Services & Links

Our Site may include links to platforms such as Instagram, YouTube, or TikTok for content sharing or engagement. These services are owned and operated by third parties. Havnby is not responsible for the content, privacy policies, or practices of any external services.

Intellectual Property

All content on this Site—including logos, product designs, photos, videos, text, and code—is the property of Havnby or licensed partners. You may not copy, reproduce, distribute, or exploit any content without prior written consent.

Disclaimer of Warranties

Our Site and services are provided “as is” and “as available.” We do not guarantee uninterrupted access, error-free operation, or that our products will meet all expectations under every use case.

Limitation of Liability

To the fullest extent permitted by law, Havnby shall not be liable for any indirect, incidental, or consequential damages—including loss of profits, data, or personal injury—arising from your use of the Site or our products.

Indemnity

You agree to indemnify and hold harmless Havnby, its team, and affiliates against any claims, liabilities, or legal costs resulting from your breach of these Terms, misuse of the Site, or violation of any rights of a third party.

Governing Law

These Terms shall be governed by applicable laws in your country or region of residence. We do not assign a specific legal jurisdiction unless required by law. Any disputes will be handled in a competent court within your jurisdiction.

Updates to Terms

We reserve the right to modify or update these Terms at any time. Updates will be posted on this page with a new effective date. Continued use of the Site after changes are published constitutes your acceptance of those changes.

Contact Us

For any questions, concerns, or feedback regarding these Terms or your shopping experience, please contact us:

Email: havnbyshop@outlook.com
Mailing Address:
Havnby
2108 N Street STE N
Sacramento, CA, USA