Returns

We keep returns simple — clear steps, no hidden surprises.

How Returns Works

1. 14-Day Return Window Just email support@havnby.com with your order number + a few photos, and I’ll guide you to the right warehouse. 2. Condition & Refunds Unused — Full refund once it arrives. Used — we just apply a 10–20% depreciation fee, depending on condition. (I’ll always tell you the amount before anything happens.) 3. Return Shipping Return shipping is paid by the customer. After the return is received and checked, refunds are issued within 7 business days.

Our Global Warehouse

US Warehouse

Name: Ellie Zheng90016

Address: 9707 El Poche St, Unit G, South El Monte, CA 91733, US

Phone: +1 626-655-3188

Canada Warehouse

Name: Daniel Li-90016

Address: 160 Carrier Drive Etobicoke ON M9W 0A9, CA

Phone: +1 514 660 3556

Germany Warehouse

Name: RE DEFRAB 947613

Address: Albert-Schweitzer-Str 1, Grolsheim, Rheinland-Pfalz, DE, 55459

Phone: +49 151-66342177

Australia Warehouse

Name: 4PX RE AUSYDA 947613

Address: Block G2 391 ParK Road Regents Park, New South Wales 2143, AU

Phone: +61 296441851

Talk to Me

Hi, I'm Zhuohui - Who running this website. I handle orders, chase warehouses, and test our mattressses by literally sleeping in cars. If your package is slow, confused, or trying to disappear, just reach out - I'll fix it. 📧Email: support@havnby.com 📱Whatsapp:+85368646900