Return & Refund Policy

 

 

60-Day Sleep Trial

We offer a 60-day sleep trial so you can truly experience your Havnby mattress in real-world use.

Take your time and see how it works for you — there’s no pressure.

If you decide to keep it, that’s wonderful.

If it turns out not to be the right fit, we’ll gladly help you with the return process.

The 60-day trial begins from the date your order is delivered.

 

Returns & Eligibility

To start a return, please contact us at support@havnby.com with your order number.

To be eligible for a return:

• The request must be made within 60 days of delivery

• Proof of purchase is required

• Returns must be authorized by our support team before shipping

 

Returns sent without prior authorization may not be accepted.

 

Unopened Items

If the product is factory sealed, unopened, and unused, a full refund will be issued once the item is received and inspected.

 

Opened or Used Items

We understand that a mattress often needs to be tested to know if it’s right for you.

If your mattress has been opened or used:

 

Quality Issue

If there is a manufacturing or quality issue, we will take care of it under our warranty policy.

You may choose between repair, replacement, or return depending on the situation.

 

Change of Mind

If you decide the mattress isn’t the right fit, returns are still possible.

For opened items, a small refreshing / restocking fee may apply depending on condition:

• $0 — Like new

• $10 — Light signs of use

• $20 — Visible wear or cleaning required

We will always confirm the condition and any applicable fee before the return is shipped.

 

Return Shipping

Return shipping costs are paid by the customer.

Typical return shipping costs (for reference):

• Mattress: $20–$30

• Accessories (curtains, bed sheets, etc.): around $15

• Mattress + accessories together: $30–$40

You may arrange the return shipment using your preferred carrier.

If you prefer us to assist and generate a return shipping label, a $30 handling fee may apply to cover overseas warehouse coordination and processing. This fee will be deducted from the refund after the return is completed.

 

Refund Processing

Once the returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, refunds will be issued to the original payment method within 5 business days.

Please note that banks or credit card providers may take additional time to process the refund.

If more than 10 business days have passed since your refund was approved, please contact us at support@havnby.com.

 

Damages or Incorrect Items

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us immediately at support@havnby.com so we can resolve the issue as quickly as possible.

 

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Final sale items (if specified at purchase)

• Products damaged through misuse or improper care

If you are unsure whether your item qualifies, please contact us before initiating a return.

 

European Union – 14 Day Cooling Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receiving the item for any reason and without justification.

To qualify, the item must be unused, in its original condition, and in the original packaging, along with proof of purchase.

Contact

For any return, warranty, or refund questions, please contact:

support@havnby.com

Our team will be happy to assist you.