Havnby Help Center

Yes — we offer free shipping on all orders, no minimum required.

We ship from local warehouses in the U.S. and Germany, so you can expect your mattress to arrive within 5–7 business days after order confirmation. Fast, free, and reliable — just the way it should be.

At Havnby, we offer a 14-day worry-free return and exchange policy. To be eligible, products must be unused and in original condition. Before sending anything back, please contact our customer service to confirm your order and the return details — we may ask for a few product photos to ensure everything is in order.

Return shipping is fully covered by Havnby, so you can shop with confidence. Once your return is received and inspected at our warehouse, your refund will be processed within 5 business days to your original payment method.

We currently offer free shipping to the United States, Canada, and countries across Europe. While we’re working on expanding to more regions, shipping is currently limited to these areas. No matter where you are in these regions, you can enjoy fast, reliable, and cost-free delivery from Havnby.

We will process the order within 2 days and generally deliver it within 5 days, no more than 7 days

Havnby uses advanced TPU material combined with high-quality foam and AIR technology for our mattresses, ensuring a safe, comfortable, and durable product. Our TPU is odorless and very friendly for children and pets. It is also over twice as durable and scratch-resistant compared to typical PVC mattresses.

Havnby mattresses feature an all-in-one design that requires no additional supports. Simply take the mattress out of its storage bag, lay it in your car, and use the built-in air pump to inflate with one click. This makes installation quick and easy. Plus, the mattress is compact and lightweight enough to fit easily in your car’s trunk or front storage compartment.

We invite customers to compare our products with others in the industry — Havnby stands out with superior quality and competitive pricing. Our mattresses come with a 5-year warranty, giving you peace of mind with every purchase. We’re committed to solving your comfort needs with professional-grade, high-performance products.

Havnby mattresses are designed to support a variety of lifestyles. Whether you're taking a quick break during a busy workday, going on a camping trip with friends or family, or heading out on a long-distance drive for a special occasion, our mattresses enhance in-car comfort so you can fully enjoy every moment. Havnby helps you relax and do what you love—more easily and comfortably.

We offer live chat support directly on our website for quick assistance. If our customer service team is offline, feel free to send your inquiry to support@havnby.com — we’ll get back to you as soon as possible after receiving your message.

Yes, we provide clear and transparent guidance through our blog and product pages, which include detailed specifications, images, and instructional videos. Helping customers understand and use our products with confidence is part of our mission to deliver outstanding service.

Absolutely. Feel free to reach out to our customer support team at any time — they’ll walk you through the product details and provide personalized recommendations to help you find the perfect mattress or accessory for your vehicle.

We truly appreciate receiving feedback and suggestions from our users. If you have any questions or ideas about our products, please don’t hesitate to reach out to our customer service team. We promise to listen carefully, make timely improvements, and keep you informed. We also love hearing real stories from our customers—how you use your Havnby mattress—so please share your experiences with us!