Warranty
At Havnby, we are committed to creating reliable, high-quality products designed for everyday comfort. If your mattress experiences a manufacturing or quality-related issue, our team is here to help.
3-Year Limited Warranty
Our Limited Warranty is designed to give you long-term peace of mind. We stand behind the quality, materials, and workmanship of every mattress we make.
Starting June 1, 2026, eligible purchases are covered by a 3-Year Limited Warranty. Customers who placed their orders before June 1, 2026 will continue to receive the original 5-Year Limited Warranty service.
| Purchase Date | Warranty Term | Coverage | Valid From |
|---|---|---|---|
| On or after June 1, 2026 | 3 Years | Manufacturing defects and quality-related issues under normal use | Original date of purchase |
| Before June 1, 2026 | 5 Years | Manufacturing defects and quality-related issues under normal use | Original date of purchase |
What This Warranty Covers
- Air leaks caused by manufacturing defects
- Foam-related defects that affect normal use
- Defective seams, stitching, structure, or materials
- Functional issues that occur under normal use and without misuse
- Workmanship or material defects that affect the mattress’s intended performance
What This Warranty Does Not Cover
| Excluded Issue | Examples |
|---|---|
| External damage | Punctures, cuts, tears, burns, or damage caused by sharp objects |
| Improper use | Misuse, overloading, improper setup, improper storage, or negligence |
| Normal wear and tear | Cosmetic changes, gradual softening, discoloration, or aging from regular use |
| Unauthorized changes | Repairs, modifications, or alterations not approved by us |
| Non-authorized purchases | Products purchased from unauthorized sellers or second-hand sources |
How to Submit a Warranty Claim
- Contact our customer support team
- Provide your order number or proof of purchase
- Share clear photos or videos showing the issue
- Our team will review your case and confirm the most suitable solution
Possible Solutions
- Repair guidance or troubleshooting support
- Replacement of the affected product or component
- Another appropriate resolution at our discretion
This warranty applies only to eligible products purchased through authorized sales channels and used in accordance with the product instructions.